Refund Policy
Last updated: September 2026
Unused Wallet Balance
Unused wallet balance may be refunded upon request within 30 days of the original top-up, minus any fees already deducted for verified transactions. Contact support with your account email and the top-up transaction ID to request a refund.
Per-Transaction Fees
Fees are charged for the verification and delivery attempt itself, which is performed regardless of what your website subsequently does with the data. As such, per-transaction fees are generally non-refundable once a transaction has been successfully verified and at least one delivery attempt made.
Service Errors
If a fee was charged due to a verified error on our part (e.g., a duplicate charge caused by a system bug), we will refund the affected amount to your wallet upon confirmation.
How to Request
Reach out via our Contact page with your account email and relevant transaction details.